On Tuesday, the Association of Russian Banks presented its updated Internet portal, which significantly expanded the capabilities of customers in the field of interaction with domestic credit organizations. Now users, in particular, will be able to seek help from the financial ombudsman online and receive extracts from their credit histories.
According to the concept voiced by ARB representatives at the last press conference, the association is important not so much economic as the social orientation of banks. Therefore, the ARB has taken a number of actions aimed at ensuring that citizens can more efficiently build their work with credit organizations. So, for example, the financial ombudsman has his own online office.
This institution arose in the Russian Federation under the auspices of the ARB on October 1, 2010. The financial ombudsman is the sole body for out-of-court settlement of disputes arising between banks and their customers. Continue reading